Define Recovery Point Objectives – The DRP will state the contracted RPO objectives, which show what point in the processing cycle an organization can recover to, or what point in time data can be restored to.With today’s modern cloud failover technologies, the RTO can be as low as near-zero. This may be set to 24 hours, meaning the MSP has 24 hours to get the servers and infrastructure running in DR. This refers to how long the healthcare organization can operate without critical IT systems and the time allowed for the MSP to be able to set up new IT infrastructure in a secondary location. Define Recovery Time Objectives – The DRP will state the contracted RTO objectives.Description of Key Roles and Responsibilities of Anyone Assigned to the Recovery Team – All DR personnel must understand their role and where they fall within the chain of command in a DR scenario, including network engineers, server engineers, and database engineers.Each personnel must know who they report too, and how communication flows in a DR scenario. Who to Contact and How Communication Flows During a DR Scenario – Modern MSPs have automated monitoring systems which automatically notify DR personnel however, the names and contact numbers of key persons must be published within the DRP.This process may also involve moving technical personnel to a remote command center if the hosting site has been compromised. This is usually done through a DR Lead who is responsible for communications channels. The MSP must also have a strategy of how to escalate to on-call technical experts or stakeholders. For example, phoning the IT Provider and providing a pre-agreed security key to approve DR activation.
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